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Customer Survey- tell us what you think!
The
Oliver Insurance Agency wants your opinion! Please take a few
minutes to help us understand how your experience was with our agency. |
| Office | |
| 1. Our office location was convenient and easy to find |
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| 2. The office parking lot was clean and professional |
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| 3. I was able to find a spot to park without a problem |
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| 4. The agency was professional and clean |
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| 5. I felt a sense of privacy in your agency |
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| Staff | |
| 1. A staff member greeted me as I entered the office |
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| 2. Every time I visit the office, a staff member is
there |
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| 3. The staff was friendly and easy to work with |
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| 4. The staff was knowledgeable in the areas of my policy |
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| 5. The staff was knowledgeable in the areas of my bill |
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| Agents | |
| 1.The agent(s) were helpful and willing to do the best
job possible | |
| 2. The agent was willing to work with my schedule |
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| 3. The agent was available at the time I requested |
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| 4. The agent was knowledgeable in his/her field of
expertise | |
| 5. I feel safe with your agents |
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| 6. I trust that your agents have given me the proper
coverage | |
| 8. The agent offered to discuss life insurance with me. |
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| 9. I will recommend this agency to friends and family |
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| Products and Premium | |
| 2. I feel that if I had a claim today, it would be paid |
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| 3. I feel the agent represents the product(s) well |
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| 4. The agent understands the products |
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| 8. I feel the health insurance products are adequate for
my family. | |
| 9. I feel the health insurance premiums are acceptable |
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| 10. I feel the brochures explained the products well |
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| Marketing | |
| 1. I found out about this agency by referral |
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| 2. I found out about this agency by newspaper |
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| 3. I found out about this agency by mail |
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| 4. I found out about this agency by phone |
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| 5. I found out about this agency from the sign on the
roof |
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| 6. I feel this agency needs to do more marketing
activities |
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| Email Address: | |
